play facebook-ring-dark facebook-ring-white tiktok-ring-dark tiktok-ring-white snapchat-ring-dark snapchat-ring-white flickr-ring-dark flickr-ring-white instagram-ring-dark instagram-ring-white linkedin-ring-dark linkedin-ring-white twitter-ring-dark twitter-ring-white youtube-ring-dark youtube-ring-white vid-play-blue busy career degree highschool military coastline-logo coastline-shield coastline-text emergency-exclamation search button-arrow chevron-white close double-chevron-white facebook facebook-ring flickr flickr-ring footer-waves-fill instagram instagram-ring linkedin linkedin-ring nav pause school twitter twitter-ring tiktok tiktok-ring vid-play youtube youtube-ring wavy-line-black
Jump to Header Jump to Main Content Jump to Footer
Coastline_Logo
  • MyCoast
  • Canvas
  • Class Schedule
  • Faculty & Staff
  • calendar_icon
    Student Calender Academic Calendar Registration Dates
  • phone_icon
    (714) 546-7600 Information Desk (714) 438-8111 IT Help Desk (714) 241-6040 Public Safety
  • google_translate_icon
  • Get Info
Apply Now
  • AANAPISI_Logo
  • HSI_Logo
  • About
    About Coastline Mission & Vision Administration College President Governance Public Safety Equity at Coastline Coastline Foundation Contact Us Directory Locations
  • Academics
    Academics Academic Calendar Academic Departments Programs Class Schedule & Catalog Online Library Academic Support
  • Cost & Aid
    Cost & Aid Financial Aid Tuition & Fees Cost of Attendance Coastline Promise Scholarships
  • Admissions & Records
    Admissions & Records Apply Now Become a Coastline Student Current Students Graduation Records & Transcripts Registration
  • Military & Veterans
    Military & Veterans Academic Planning Military Enrollment Programs & Populations Support & Services Veterans
  • Student Services
    Student Services Student Life Academic Counseling Basic Needs Career & Transfer Center Disability Services Health Services Student Equity
Register for Classes
DEISSA_Logo
AANAPISI_Logo
HSI_Logo
  • ABOUT
    • About Coastline
    • Mission & Vision
    • Administration
    • College President
    • Governance
    • Public Safety
    • Equity at Coastline
    • Coastline Foundation
    • Contact Us
    • Directory
    • Locations
  • ACADEMICS
    • Academics
    • Academic Calendar
    • Academic Departments
    • Programs
    • Class Schedule & Catalog
    • Online Library
    • Academic Support
  • COST & AID
    • Cost & Aid
    • Financial Aid
    • Tuition & Fees
    • Cost of Attendance
    • Coastline Promise
    • Scholarships
  • ADMISSIONS & RECORDS
    • Admissions & Records
    • Apply Now
    • Become a Coastline Student
    • Current Students
    • Graduation
    • Records & Transcripts
    • Equity at Coastline
  • MILITARY & VETERANS
    • Military & Veterans
    • Academic Planning
    • Military Enrollment
    • Programs & Populations
    • Support & Services
    • Veterans
  • STUDENT SERVICES
    • Student Services
    • Student Life
    • Academic Counseling
    • Basic Needs
    • Career & Transfer Center
    • Disability Services
    • Health Services
    • Student Equity
MYCOAST
CANVAS
CLASS SCHEDULE
FACULTY & STAFF
APPLY NOW REGISTER FOR CLASSES INFORMATION REQUEST
  • calendar_icon
    • Student Calender
    • Academic Calendar
    • Registration Dates
  • phone_icon
    • (714) 546-7600
      Information Desk

    • (714) 438-8111
      IT Help Desk

    • (714) 241-6040
      Public safety

  1. About
  2. Contact Us
  3. Feedback

Feedback

Compliments and Complaints

Complaints

With the exception of discrimination complaints, Coastline College students must first follow the Coastline College Student Grievance Procedures before submitting a complaint. Please start by completing the form below to communicate your complaint to the college:

Coastline/CCCD Service Complaint Form

Following the student's completion of the steps outlined in the grievance procedures, the student has the right to lodge a complaint with the California Community Colleges (CCC) State Chancellor's Office, detailed on the State Chancellor's Office complaint website:

CCC Chancellor's Office Student Complaint Procedures

The student may also lodge a complaint with the College's accrediting commission, the Western Association of Schools and Colleges:

Complaints Against Member Institutions

  • Grade Grievance

    Grade Grievance

    Submit a Grade Grievance if you believe your overall grade for a course does not accurately represent your achievements in said course due to the instructor's mistake, fraud, bad faith, or incompetency.

    Concerns about grades should be addressed as soon as possible in order to ensure availability of student and instructor records, and to permit time for a formal appeal, should one be necessary. Grade grievances will be permitted only through the end of the sixth week of the semester following the semester or summer session in which the grade was assigned.

    Who will see the report? Office of Student Services, Dean of Students

    Who will follow up? Dean of Students

    What are next steps? TBD

    Submit: Grade Grievance by emailing the Dean of Students at dos@coastline.edu.

  • Title IX / Sexual Misconduct

    Title IX / Sexual Misconduct

    Submit a Title IX / Sexual Misconduct report if you have experienced or have knowledge of sexual harassment/ sexual misconduct, including (but not limited to) sexual assault, sexual coercion, dating violence, domestic violence, stalking, cyber-stalking, retaliation, discrimination based on gender and hate crimes based on gender.

    Who will see the report? Incident referred to Title IX Coordinator for administrative review and communication with affected parties (alleged violator, alleged victim/survivor, reporting party)

    Who will follow up? Title IX Coordinator

    What are next steps? Specific information and process details will be shared as situation permits; information may be shared with law enforcement. Resources and support provided to alleged victim/survivor and reporting party; timely, ongoing check-ins provided as needed.

    Submit: Title IX / Sexual Misconduct Report

  • Conduct / Academic Dishonesty

    Conduct / Academic Dishonesty

    Submit a Conduct / Academic Dishonesty Report if the incident involves behavior that may violate the Student Code of Conduct.

    Who will see the report? Incident referred to College Disciplinary Officer/Dean of Students for administrative review and notice to student.

    Who will follow up? Dean of Students

    What are next steps? Specific information and process details will be shared as situation permits; information may be shared with law enforcement; timely, ongoing check-ins provided as needed.

    Submit: Conduct / Academic Dishonesty Report by emailing the Dean of Students at dos@coastline.edu.

  • CARE Team

    CARE Team

    Submit an Incident Report if you are worried about the health and safety of an individual - or have witnessed a student struggle academically or personally - and are unsure how to assist.

    Who will see the report? Coastline's CARE Team

    Who will follow up? One of our CARE Team Members

    What are next steps? The CARE Team coordinates a plan to address concerns, including direct staff intervention. Specific communication with reporting party may occur as needed to coordinate care (for reports that are not information only). Timely, ongoing check-ins between student and the CARE Team will be provided as needed.

    Submit: MAXIENT Incident Report

  • Basic Needs Assistance

    Student Assistance / Basic Needs

    Submit an Intake Form for Student Assistance / Basic Needs if you are facing financial hardship and need emergency supplemental food, mental health or medical assistance, help with housing, transportation, utilities, or childcare. The Basic Needs Center can help.

    Who will see the report? If there are no behavioral or issues but care is needed, incident is managed through the Student Assistance/Basic Needs. Student Assistance/Basic Needs coordinates informal check-in with student and resource referral.

    Who will follow up? Basic Needs Representative

    What are next steps? General information provided to reporting party regarding Student Assistance/Basic Needs actions as needed.

    Submit: Basic Needs Request Form

  • Bias / Discrimination

    Bias / Discrimination

    Submit a Bias / Discrimination Report if you have experienced or witnessed and incident including non-criminal conduct that is motivated by hatred or bigotry and directed at any individual, residence, house of worship, institution, or business expressly because of the target’s real or perceived race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition (cancer-related or genetic characteristics), ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. Such incidents also include conduct directed against an individual or group because of their association with or advocacy on behalf of a member or members of a legally protected class.

    Who will see the report? Coastline's Bias Education & Response Team (BERT)

    Who will follow up? A BERT Member / Representative

    What are next steps? Report is reviewed by Coastline's BERT and the reporting party will be contacted (if not anonymous). Incident will be documented.

    Submit: Bias / Discrimination Report

  • Unlawful Discrimination

    Unlawful Discrimination

    If your complaint involves a claim of unlawful discrimination, please file your complaint using the complaint form available below. Please refer to the information and materials below for further information.

    • Memo re: Amended Unlawful Discrimination Unlawful Discrimination dated 91420
    • CCC Chancellor's Office Unlawful Discrimination Complaint Procedures
    • Unlawful Discrimination Complaint Form
  • Accrediting Commission

    Accrediting Commission for Community and Junior Colleges

    Student Complaint Information by State and Agency (wiche.edu)

  • Military and Veterans

    Military, Veterans, and Dependents

    Coastline encourages all students to contact our college first to attempt to resolve any complaints; however, military students, veterans, and their dependents can also seek assistance through the following sources:

    1. Military Students using TA benefits and Military Dependents using MyCAA may contact the Military OneSource Postsecondary Education Complaint System
    2. Montgomery or Post 9/11 GI Bill® recipients may contact the Department of Veterans Affairs
    3. Federal financial aid (e.g. Pell Grant) recipients may contact the Department of Education: ComplianceComplaints@ed.gov
    4. Private student loan recipients may contact the Consumer Financial Protection Bureau

    "GI Bill®" is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at www.benefits.va.gov/gibill.

Out-of-State Students: State Authorization Compliance

Coastline College is engaged in a continuous process to certify that it is recognized as an accredited institution of higher learning by all 50 states and the District of Columbia. Distance students residing outside of California, who wish to file a complaint must first follow Coastline's internal process. Students may file a formal complaint with their home state authorizing agency after exhausting internal avenues.

Students that live in the following states and districts cannot take Coastline courses: Arkansas, Delaware, Georgia, Minnesota, New Mexico, Oregon, Rhode Island, and Washington DC. In New York, new students cannot take Coastline courses, however, continuing students can finish their program. In Kentucky, only Military students, may take Coastline courses.

  • Complaint Info by State

    October 2023 update

    Please note: Whenever possible this report used language provided by the state agency through the SHEEO Survey. In some cases, email correspondence and web site reviews were also incorporated.

    Alabama
    Alabama Commission on Higher Education - Office of Institutional Effectiveness and Planning
    Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Please see the ADPE link below. For in-state institutions, contacts are posted to the ACHE website
    Alabama Commission on Higher Education
    Alabama Department of Postsecondary Education - Office of Private School Licensing Division
    Student Complaints (AL)
    Alaska
    Coastline College is exempt from authorization under A.S. 14.48, as our programs are online and the institution does not have a physical presence in the state.
    Alaska Commission on Postsecondary Education
    Student Complaints (AK)
    Arizona
    Arizona State Board for Private Postsecondary Education
    Student Complaints (AZ)
    Arkansas
    Arkansas Department of Higher Education
    Arkansas State Board of Private Career Education
    Student Complaints (AR)
    California
    Bureau for Private Postsecondary Education
    Student Complaints (CA)
    *note currently only for institutions regulated by BPPE.
    Consumer Complaints
    *note that the CA AG Office may take complaints, but does not meet federal requirements for the new July 1, 2018 regulations - if they take effect.
    Colorado
    Colorado Department of Higher Education
    Division of Private Occupational Schools
    Student Complaints (CO)
    Connecticut
    The Office of Financial and Academic Affairs for Higher Education
    Student Complaints (CT)
    Delaware
    Delaware Department of Education
    The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is (302) 857-3388.
    District of Columbia
    Education Licensure Commission
    Public Complaints (DC)
    Florida
    Commission for Independent Education-Department of Education
    Student Complaint Process (FL)
    Georgia
    Nonpublic Postsecondary Education Commission
    Student Complaints (GA)
    Hawaii
    Hawaii Post-Secondary Education Authorization Program
    Student Complaints (HI)
    Idaho
    Idaho State Board of Education
    Student Complaints (ID)
    Illinois
    Illinois Board of Higher Education
    Illinois BHE Complaint System
    Indiana
    Indiana Department of Workforce Development
    Office for Career and Technical Schools
    Indiana Commission on Proprietary Education
    Student Complaints (IN)
    Iowa
    Iowa College Student Aid Commission
    Student Complaints (IA)
    Kansas
    Kansas Board of Regents
    Student Complaints (KS)
    Kentucky
    Kentucky Council on Postsecondary Education
    Consumer Complaints (KY)
    Kentucky Commission on Proprietary Education
    Louisiana
    Louisiana Board of Regents
    Louisiana Board of Regents Complaint Process
    Maine
    Maine Department of Education, Office of Higher Education Services
    Student Complaint Form (ME)
    Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated. For more information, please contact Mr. Ángel Loredo, the Higher Education Specialist - Angel.Loredo@maine.gov.
    Maryland
    Coastline College is registered with the Maryland Higher Education Commission (MHEC). The institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:
    • Maryland Attorney General, Consumer Protection Division
    • 200 St. Paul Street, Baltimore, MD 21202
    • 410-528-8662 / 888-743-0823 (toll free)
    Complaints may also be filed with the MHEC:
    • 6 North Liberty Street, 10th Floor, Baltimore, MD 21201
    • Phone 410-767-3300
    • Email: collegiatecomplaint.mhec@maryland.gov
    • Website: MHEC Student Complaints
    Massachusetts
    Massachusetts Division of Professional Licensure Office of Private Occupational School Education
    Information for Students
    Massachusetts Department of Higher Education
    Student Complaints (MA)
    Michigan
    Michigan Department of Licensing and Regulatory Affairs
    Student Complaints (MI)
    Minnesota
    Minnesota Office of Higher Education
    Student Complaints (MN)
    Mississippi
    Mississippi Commission on College Accreditation
    Commission on Proprietary School and College Registration
    Student and Consumer Information (MS)
    Missouri
    Missouri Department of Higher Education
    Student Complaints (MO)
    Montana
    Montana University System, Montana Board of Regents
    Student Complaints (MT)
    Nebraska
    Nebraska Department of Education, Private Postsecondary Career Schools
    Nebraska Department of Education
    Nebraska Coordinating Commission for Postsecondary Education
    Student Complaints (NE)
    Nevada
    Nevada Commission on Postsecondary Education
    Student Complaints (NV)
    New Hampshire
    Department of Education, Division of Higher Education, Higher Education Commission
    Higher Education in New Hampshire
    New Jersey
    Office of the Secretary of Higher Education
    Student Complaints (NJ)
    New Mexico
    New Mexico Higher Education Department
    Student Complaints (NM)
    New York
    Office of College and University Evaluation
    Complaint Form (NY)
    Bureau of Proprietary School Supervision, New York State Education Department
    Student Complaints (NY)
    North Carolina
    The University of North Carolina Board of Governors
    Student Complaints (NC)
    The North Carolina Community College System (Office of Proprietary School Services)
    Proprietary School Student Information
    North Dakota
    North Dakota Career and Technical Education
    North Dakota University System
    Complaint Process (ND)
    Ohio
    The Ohio Board of Regents
    Student Complaints (OH)
    Ohio State Board of Career Colleges and Schools
    File a Complaint (OH)
    Oklahoma
    Oklahoma State Regents for Higher Education
    Student Complaints (OK)
    Oklahoma Board of Career and Technology Education
    Comments or Complaints Policy (OK)
    The Oklahoma Board of Private Schools
    A Form is available by request to the OBPVS Staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a "Student," complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Nora Ann House, Director, 3700 N. Classen Blvd., Ste. 250, Oklahoma City, OK 73118, phone 405/528-3370, FAX 405/528-3366, nhouse@obpvs.ok.gov
    Oregon
    Office of Degree Authorization
    Oregon Student Aid
    Department of Education Private and Career Schools Office
    Oregon HECC Complaint Form
    Pennsylvania
    Department of Education
    Student Complaints (PA)
    Puerto Rico
    Puerto Rico Council on Education
    None Listed - in English
    Puerto Rico Department of Education
    Difficulty with google translate as well.
    South Carolina
    South Carolina Commission on Higher Education
    Student Complaint Procedures and Form (SC)
    South Dakota
    Secretary of State (South Dakota Attorney General)
    Complaint Form (SD)
    Tennessee
    Tennessee Higher Education Commission
    Complaint Process (TN)
    Texas
    Texas Workforce Commission
    Complaint Process (TX)
    Texas Higher Education Coordinating Board
    Utah
    Utah Division of Consumer Protection
    Complaints (UT)
    Vermont
    Vermont State Board of Education
    Complaint Process (VT)
    Virginia
    Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
    Student Complaints (VA)
    Washington
    Washington Student Achievement Council
    Student Complaint Information (WA)
    Washington Workforce Training and Educ. Coord. Board
    Student Complaints (WA)
    West Virginia
    WV Higher Educ. Policy Commission
    Complaint Process (WV)
    Wisconsin
    Wisconsin Educational Approval Board
    Student Complaint Process (WI)
    Wyoming
    Wyoming Department of Education
    Complaint Process (WY)

    *Based upon the SHEEO (State Higher Education Executive Officers) "Compendium of (State Authorization) Laws and Regulatory Practices," this summary was created with support from WCET's (WICHE Cooperative for Educational Technologies) State Authorization Network. SHEEO and WCET collaborated in directing the work of NCHEMS (National Center for Higher Education Management Systems) in gathering, updating, and compiling the information.

Disclosure Statement

The Coast Community College District (Coastline Community College) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).

If you have concern with anything in this disclosure, please notify Coastline Community College at 11460 Warner Avenue, Fountain Valley, CA 92708. This disclosure was last revised on 11-18-2011. Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

CCC Student Grievance Procedures (Pre-2011 Rev.)

CCC Formal Grievance Petition

Compliments

Coastline College's mission is to guide diverse populations of students toward the attainment of associate degrees and certificates leading to career advancement, personal empowerment, and transfer. By meeting students where they are, Coastline provides innovative instruction and services designed to achieve equitable outcomes. strives to be a national model of educational excellence, opportunity and student success. Consistent with that mission, student satisfaction is paramount. We are committed to ensuring that students have access to appropriate processes for expressing their compliments about staff, faculty, administrators, or employees. If you are satisfied with your experience at the College, we want to hear about it! Please share your praise by contacting the person or department/office and complete this Coastline Service Compliment Form. Within 2 business days of receipt, we will acknowledge your submission and share your praise with the appropriate personnel.

Contact

For questions about Compliments or Complaints, please contact the Dean of Students Office at dos@coastline.edu or (714) 241-6004.

For questions about Unlawful Discrimination, please contact Human Resources at jwarren54@cccd.edu or (714) 241-6146.

Contact Us

Bias Education & Response
Feedback
Press Information

Get In Touch

Dean of Students Office

P: 714.241.6004

E: dos@coastline.edu

(714) 546-7600
Student Services Center
11460 Warner Avenue
Fountain Valley, CA 92708

(714) 241-6209
Garden Grove Campus
12901 Euclid St.
Garden Grove, CA 92840

(714) 241-6213
Newport Beach Campus
1515 Monrovia Ave.
Newport Beach, CA 92663

(714) 241-6184
Westminster - Le-Jao Campus
14120 All American Way
Westminster, CA 92683

Get The Newsletter
  • Apply
  • Contact Us
  • Visit
  • Student Calendar
  • Blog
  • Bookstore
  • Directory
  • Public Safety
  • Library
  • Drug Free Environment
  • Student Equity
  • Title IX
  • Employment
  • Consumer Information
  • Register to Vote
  • Compliments & Complaints
  • Governance
  • Institutional Effectiveness
  • Accessibility
  • Nondiscrimination Policy
  • Accreditation
  • Anonymous Report – Internal Audit

© 2020 Coastline College. Coastline College is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges, an institutional accrediting body recognized by the Council for Higher Education Accreditation (CHEA) and the U.S. Department of Education.

HSI_Logo AANAPISI_Logo
Privacy Policy